Share
THE SITUATION
- The client—who had previously used Stax findings to increase member retention and service usage—required further study to drive value through optimization of its retail outlet capacity utilization.
- We sought to help the client devise strategies to maximize the volume and frequency of member utilization across the client’s network of over 800 retail locations.
THE ASSIGNMENT
- Stax set out to identify operational inefficiencies in the client's three main asset groups, through analytics of company-wide transactional data spanning four years. Stax conducted:
- Comprehensive auditing and mining of large sets of client data—including sales, employee, outlet and appointment data.
- Data de-duplication and creation of unique identifiers to ensure accuracy of merges and the creation of a robust data set that would yield reliable results.
- In–depth analysis to identify under utilization and operational inefficiencies in services, agents and key assets.
THE BENEFITS
- These strategies resulted in increased membership and customer retention, higher frequency of member visits, and improved profit margins.
- Our study helped the client develop strategies and targeted messaging to optimize utilization of services, agents, and operational assets.
THE FINDING
- Stax identified significant variations of franchisee (outlet) performance and utilization relative to one another for each asset group. This allowed the client to learn from well performing outlets and leverage successful ideas more broadly across the organization.
- We provided a set of tools to help monitor and benchmark better performing outlets, identified gaps in agent and service utilization, and made recommendations on ways to improve operational efficiency across each asset group.
Read More
Partner Chen Liu attended CivStart's GovTech conference, sharing his insights and key takeaways on what GovTech providers and investors should know. Read more.
Grant Thornton Stax has released its annual Top 20 Ranking of Exhibition Organizers. Click here to explore the full list.
Global Practice Leader Paul Edwards explains how diligence is changing and how confidence and conviction are adding exit value. Read the full article here.
Rob Larson met with Carta to discuss the growing problem of supply and demand in the US healthcare system, and how a technological revamp could be necessary. Read the full feature here.
Grant Thornton Stax supported Outcomes, a leading provider of clinical network services and pharmacy technology, on its recent acquisition by H.I.G. Capital. Read more.
Grant Thornton Stax supported AirPro Diagnostics and Rotunda Capital Partners on AirPro's recent merger with Revv, a leading AI-powered OS for ADAS automotive repair workflows. Read more.