Share
THE SITUATION
- The client—who had previously used Stax findings to increase member retention and service usage—required further study to drive value through optimization of its retail outlet capacity utilization.
- We sought to help the client devise strategies to maximize the volume and frequency of member utilization across the client’s network of over 800 retail locations.
THE ASSIGNMENT
- Stax set out to identify operational inefficiencies in the client's three main asset groups, through analytics of company-wide transactional data spanning four years. Stax conducted:
- Comprehensive auditing and mining of large sets of client data—including sales, employee, outlet and appointment data.
- Data de-duplication and creation of unique identifiers to ensure accuracy of merges and the creation of a robust data set that would yield reliable results.
- In–depth analysis to identify under utilization and operational inefficiencies in services, agents and key assets.
THE BENEFITS
- These strategies resulted in increased membership and customer retention, higher frequency of member visits, and improved profit margins.
- Our study helped the client develop strategies and targeted messaging to optimize utilization of services, agents, and operational assets.
THE FINDING
- Stax identified significant variations of franchisee (outlet) performance and utilization relative to one another for each asset group. This allowed the client to learn from well performing outlets and leverage successful ideas more broadly across the organization.
- We provided a set of tools to help monitor and benchmark better performing outlets, identified gaps in agent and service utilization, and made recommendations on ways to improve operational efficiency across each asset group.
Read More
CTE represents an attractive growth market with opportunities across multiple vendor categories. Read more about what factors are driving the CTE market and the history behind them.
Grant Thornton Stax and Shea & Company brought together PE investors and GovTech executives from Vision Government Solutions, ClearGov, CivicPlus, and Ignatius to discuss how AI is transforming the future of GovTech.
The investigation management and digital intelligence software market is consolidating, presenting an interesting opportunity for middle market PE investors. Read more here.
Grant Thornton Stax congratulates Orion Legal MSO, a managed services organization supporting law firms, on its partnership with John Foy & Associates. Read more.
Global Practice Leader Paul Edwards highlights the value of the final year before a sale and how investors can utilize this time to generate better outcomes. Read more.
The US ECE market remains an attractive growth arena for operators, product and service providers, and investors. Read what insights Miriam El-Baz and Alex Erines have to share.