Interested candidates should send a cover letter and resume to: colombo@stax.com

Phone Survey Specialist

Position Overview:
Every month, Stax conducts hundreds of phone interviews with businesses and consumers in support of our projects.  We typically interview individuals to understand their usage of different products and services; determine how they make purchase decisions; test receptivity to new concepts/products; and assess market and industry trends.  We are seeking researchers who excel at conducting phone interviews, and who are not intimidated to call individuals for research purposes.  All our researchers will be trained to conduct phone interviews, and to follow Stax procedures and protocols.

Responsibilities:

• Conduct phone interviews with primarily US-based business people, professionals and consumers in search of best practices.  For example:
• Interviewing dentists about their usage of dental implants.
• Interviewing restaurant managers about menu and store format changes.
• Interviewing consumers about their travel and vacation plans.
• Quickly studying and understanding the needs of each primary research project — project goals, key questions, interview/discussion guides.
• Capturing detailed conversations via handwritten notes, and transcribing them into a datasheet.
• Maintaining contacts lists (e.g., who you have called, where you have left messages etc)

Qualifications:

• Undergraduate degree or background in Marketing or Journalism
• Superior English language skills
• Undergraduate degree.  A Masters degree is highly desirable.
• Proficiency in other international foreign languages (e.g., French, German, Spanish, Japanese) will be a plus.
• Ability and enthusiasm to effectively engage individuals in conversation, and obtain information from them.
• Excellent writing and presentation skills

Additional Information

• Given the time difference between the US and Sri Lanka, most of the calling will be done at night and/or early morning Sri Lanka time.